Returns and exchanges

At Lean Bulls Labs, we want you to be 100% satisfied with your purchases. If something doesn't fit or you simply changed your mind, you have 14 days to return it, no questions asked.

Your right to withdraw from the contract

You have the right to withdraw from a distance contract within 14 days, without giving any reason.

  • The period is counted from the day you received the goods (or the last part of the order, if the order was delivered in several shipments).
  • You do not need to provide a reason for withdrawal.
  • You can withdraw from the contract in its entirety or only in relation to selected products from the order.

How to withdraw from the contract

 

Click the button above, then:

  1. Log in to your account (if you purchased as a guest, enter your order number and the email address provided during the purchase).
  2. Select the order and products you wish to return — you can select the entire order or only a part of the items.
  3. Confirm your decision in the confirmation step (this is a conscious, second click — we want to make sure it's not an accident).
  4. You will receive a confirmation email containing the content of your declaration and the date and time it was submitted. This is your proof of withdrawal from the contract — please keep it.

If for some reason you prefer to submit your declaration by other means, you can also:

  • send an email to [contact email address] with the subject "Withdrawal from contract",
  • send a letter to: Lean Bulls Labs, ul. Polska 7, 81-339 Gdynia.

A template for the withdrawal declaration can be found (link to template/PDF) — but remember that you don't have to use it; a clear statement of your decision is sufficient.

What happens after withdrawal

Upon receiving your declaration:

  • Return the goods no later than 14 days from the day you informed us about the withdrawal, to the address: Lean Bulls Labs, ul. Polska 7, 81-339 Gdynia.
  • You cover the cost of returning the goods yourself. We do not refund return shipping costs.
  • The goods should be unused, in an unchanged condition (supplements: with intact packaging and seal/foil for hygiene reasons; clothing: with tags, no signs of use).
  • The refund will be processed immediately, no later than 14 days from the day we receive your withdrawal declaration — however, we may withhold the refund until we receive the goods or confirmation of their shipment, whichever occurs first.
  • We will refund the full price of the product along with the cost of delivery you incurred at the time of purchase (up to the amount of the cheapest delivery method available to us — if you chose a more expensive option, we do not refund the difference).
  • Funds will be returned using the same payment method you used, unless you expressly agree to a different method that does not involve any additional costs for you.

Exchange (e.g., different size)

Do you simply want a different size or color? You can opt for an exchange — this is an alternative to a standard money refund.

  1. Contact us: [email address] or via the form on the website [link to FAQ/contact], providing your order number and the product you wish to exchange.
  2. Send the original product back at your own expense, to the address: Lean Bulls Labs, ul. Polska 7, 81-339 Gdynia.
  3. After receiving and checking the product, we will send you a new item (different size/variant) without additional charges for the product itself — you only cover the return shipping cost, as with a standard return.
  4. If the product chosen for exchange is more expensive, you pay the difference; if it's cheaper, we will refund you the difference.

Exchanges are subject to the same timeframes as returns — report it within 14 days of receiving the goods.

When a return is not possible

In accordance with regulations, the right to withdraw from the contract does not apply in the case of:

  • sealed products that cannot be returned after opening the packaging due to hygiene reasons — this applies to supplements with an open or broken seal/protective foil,
  • goods made to your specifications or clearly personalized (e.g., products with individual custom printing, if we offer such),
  • products that, after delivery, have been inseparably mixed with other items.

This does not limit your rights related to complaints if the product is faulty or inconsistent with the contract — see the Complaints section below.

Complaints (faulty or non-compliant goods)

Return and complaint are two different matters:

  • Return / withdrawal from contract — you changed your mind, the product doesn't suit you, you don't give a reason. The cost of return shipping is on your side (see above).
  • Complaint — the product is faulty, damaged, or inconsistent with the description. In this case, we cover the cost of return, and you have the right to repair, exchange, price reduction, or a refund, depending on the situation.

To make a complaint:

  1. Write to [email address], describing the problem and attaching photos if possible.
  2. Provide your order number and proof of purchase (e.g., an order confirmation email is sufficient — it doesn't have to be a receipt).
  3. We will respond and process your complaint within 14 calendar days of reporting it. If we do not respond within this period, it means the complaint is accepted.

Frequently Asked Questions

How long do I have to return an item? 14 days from receiving the goods.

Do I need to give a reason for the return? No. The right to withdraw from the contract is unconditional.

Who pays for return shipping? You — you cover the cost of returning the goods to us yourself, for both returns and exchanges. The exception is a complaint about faulty goods — in this case, we cover the cost.

Can I return only part of an order? Yes. You can withdraw from the contract in its entirety or choose only some products from the order.

Do I need an account to make a return? No. If you purchased as a guest, you can submit a withdrawal declaration by providing your order number and the email address used during the purchase.

When will I receive my money? No later than 14 days from the day we received your withdrawal declaration — it may be sooner if we receive the returned goods beforehand.

This return and exchange policy is in accordance with Directive (EU) 2023/2673 of the European Parliament and of the Council and the Consumer Rights Act. The above information does not limit your rights under applicable law.